Error updating symantec endpoint protection

This error occurs even though upgrading Windows with Endpoint Protection 12.1.6 MP1 or later installed is supported according to product documentation.This issue occurs because additional Endpoint Protection upgrade processes have not completed.[0b28:0f64] Dec 03 10, AM INFO(Low) Product Util: Data root = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\data [0b28:0f64] Dec 03 10, AM ERROR Sesm Lu: Co Create Instance failed to create an Ilu Product Reg instance: at .\Sesm Lu.cpp[677] [0b28:0f64] Dec 03 10, AM ERROR Sesm Lu: Unitilizing COM. Uninstall Live Update via Add/Remove Programs and then reinstall by running from the SEP installation media, or downloading the latest client from the article referenced below. Open a command line, Start CMD Navigate to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Bin 3. at .\Sesm Lu.cpp[678] [0b28:0f64] Dec 03 10, AM ERROR Sesm Lu: Failed to initialize COM. at .\Sesm Lu.cpp[144] [0b28:0f64] Dec 03 10, AM ERROR Sesm Lu: Failed to initialize Sesm Lu. at .\Sesm Lu.cpp[308] [0b28:0f64] Dec 03 10, AM INFO(Med) Sesm Content Catalog: Entered Init(). Tried a utility to remove app, it runs and reboots, but same error when starting the Windows update. The error 0xc1900208 is related to "Windows Update" https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/how-to-fix-error-code-0xc1900208/fcb9a0ba-b74f-4561-bb81-7cbb6b7cc5f2 Follow the link within the above article for a possible resolution: https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter If all else fails consider "refreshing" your Windows install.Here is how: https://support.microsoft.com/en-us/help/17085/windows-8-restore-refresh-reset-pc Cheers Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.167 / NSBU 22.14.2.13 / Norton Core v.237 / Norton BETA tester Tried to use cleanwipe, but is is asking for a serial number, this was a university copy, NO SN, see attachment for SEP uninstall, cannot find it to uninstall, some time I get different error messages, mainly the 0xc1900208, but when I trouble shoot this one it update fails due to SEP.Windows 10 update keeps failing saying to remove Symantec Endpoint as not compatible, it is not installed, and cannot find any traces of it to remove it, How do I remove any traces that is telling windows 10 that it is running, searched the registry and add/remove programs, not there, Thanks for your help.Hello MR-RR52 Symantec Endpoint IS compatible with Windows 10, specific Windows build/versions have to align with a certain version of EP for compatibility: https://support.symantec.com/en_US/article.

Hello again MR-RR52 If you have a technician you are comfortable with OR are comfortable with your own level of proficiency give the suggestions here a try: https://support.symantec.com/en_US/article.

Folders with Symantec Endpoint Protection installation files that are left directly on the Desktop or in Program Files blocks the Windows upgrade installer.

You should remove these folders from these locations even if Symantec Endpoint Protection is not currently installed.

On January 3, Microsoft released an update to its Windows operating system to address the Meltdown and Spectre vulnerabilities.

Symantec reports that the Microsoft update is affecting some versions of its Symantec Endpoint Protection antivirus software.

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